Privacy policy
Last updated: November 10, 2026
Cycle End (also operating as Fin de cycle) respects the privacy of people who visit cycleend.com and findecycle.com or who contact us. This policy explains what personal information we collect, why, how we protect it and what your rights are.
Person in charge of personal information
Alexandre Lalonde, founder, is responsible for the protection of personal information at Cycle End. For any question, request or complaint: alex@cycleend.com.
Information we collect
We only collect the information you choose to give us:
- your name, email address and company name;
- details about your business that you provide voluntarily (accounting software, approximate transaction volume, message);
- the content of your exchanges with us by email or on a call.
Why we collect it
- to reply to your request and schedule a discovery call;
- to prepare a quote that fits your business;
- to follow up on our conversations.
We do not use your information for any other purpose without your consent. We do not sell or rent it.
Cookies and tracking
Our sites use no advertising or analytics cookies and no tracking tools. Fonts are hosted on our own sites. Our hosting provider may process technical data, such as IP addresses, solely to keep the site secure and working.
Service providers
To run our sites and communicate with you, we use providers that may process your information on our behalf: our web host (Cloudflare), our email provider and, where applicable, our online form service and our scheduling tool. These providers only use your information to provide their services to us.
Some of these providers may store information outside Quebec or Canada, including in the United States. Before any information is communicated outside Quebec, we assess that it will receive adequate protection.
Retention
Information from an enquiry that does not lead to an engagement is kept for no more than 24 months, then deleted. If you become a client, your information is kept for the length of the engagement and as required by law.
Security
We take reasonable measures to protect your information against loss, unauthorized access and disclosure: encrypted connections (HTTPS), limited access and protected accounts. If a confidentiality incident presents a risk of serious injury, we will notify the people affected and Quebec's Commission d'accès à l'information.
Your rights
At any time, you can:
- ask to access the personal information we hold about you;
- ask us to correct it if it is inaccurate or incomplete;
- withdraw your consent or ask us to delete your information.
How to exercise your rights or make a complaint
Write to alex@cycleend.com. We reply within 30 days. If you are not satisfied with our response, you can contact Quebec's Commission d'accès à l'information (cai.gouv.qc.ca) or, outside Quebec, the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Our clients' information
Financial and accounting information that clients entrust to us as part of an engagement is treated as confidential and handled under the terms of the service agreement.
Changes
We may update this policy. The date of the latest update appears at the top of the page.